The Teaching Librarian


Digital Reference
Roving Reference
Scholar's Toolbox

About This Site


There are many different ways that libaries can evaluate reference services, such as:

  • conducting focus groups of users or of staff
  • observing the service unobtrusively
  • surveying users
  • interviewing users one at a time  right after they have been helped
I intend to add more to this page in the coming months, but for now will have to content myself with providing some useful links:
RUSA Reference Guidelines

Standards are a good way to establish a common ground or baseline on which to work. My colleague Lisa Ellis and I made a presentation at the 2001 IFLA meeting on using the ACRL Information Literacy Competency guidelines to structure digital reference service.

MOUSS Evaluation of Reference and User Services Committee

RUSA National Institute


Library Statistics and Measures
This page from Joe Ryan's site, Information Resources for Information Professionals, provides a great set of links to a wide range of statistics related to libraries.

E-mail your comments or suggestions to Stephen Francoeur

Last updated: December 26, 2001