Chat software in the newly merged QuestionPoint

Now that the dust is beginning to settle after the merger of QuestionPoint and 24/7 Reference, it is becoming clear what chat software will be used. It looks like for time being 24/7 Reference customers will get to continue to use the modified version of eGain and QuestionPoint users will be given the opportunity to migrate over to it. I hope that that many of the college libraries that use QuestionPoint will also want to join the Academic Reference Cooperative that 24/7 Reference has been running for a few years now. Although I have mixed feelings about the 24/7 Reference software (it still feels buggy and rickety), I love that ability it gives us to be part of a chat cooperative whereby we can get round-the-clock coverage and can easily transfer patrons from library to library as needed.

Here, by the way, is the official position from QuestionPoint regarding software for their customers.