Speedy launch of chat reference service

I love what Bill Drew has done at the web site for the library at SUNY Morrisville College. Clicking the "Need Help? Talk to a Librarian" button launches AOL IM on your computer (if you've downloaded it) and opens a chat window addressed to the library's AOL IM account and with a message already typed in ("Can you help me") all set for the user to add to or modify. Talk about a speedy launch of chat service! One click (from the home page, no less) and you've got a chat window up on your computer. Nice job!