Chat librarians as "psycho killers"?

Check out Marie Radford's post on Library Garden detailing some of the findings from her focus groups with New Jersey's "screenagers" about their information seeking behaviors. One surprising (to me, at least) finding was that:

All groups were also extremely wary of chat situations as being potentially unsafe. These unknown and unfamiliar chat librarians were seen as potential “psycho killers” (yes, that’s a quote!).