QuestionPoint's widget
In a message on the main listserv for QuestionPoint subscribers, Susan McGlamery announced today that QuestionPoint will release in March 2008 a embedded chat box widget called Qwidget:
What QuestionPoint had in mind when designing this was the MeeboMe widget, which has been proved to be an easy way for libraries to set up an IM reference service with a minimum of fuss.When you deploy Qwidget on your library web site, your users will enter your service through the widget interface. On the librarian side, they will appear in the chat monitor inside QuestionPoint. This allows multiple librarians to use your existing QuestionPoint account to handle users that come in via the widget, along with all other patrons arriving via the web-based chat and email forms in use today. The same collaborative and administrative tools would be available as well.
posted by Stephen Francoeur @ 12:06 PM
1 Comments
Links to this post
Flickr
Myspace
Facebook
Linkedin
Twitter
YouTube
Last.fm
Del.icio.us
Technorati
MyBlogLog
1 Comments:
A lot of folks in the QP community have been asking about this for a while, and kudos to the QP developers for following through. I think the thing that sets this apart from meebo, Wimzi, etc. is that it's tied into your QP queues and allows for multi-librarian monitoring. Our widget traffic has become popular enough that we're getting simultaneous patron sessions, which is great, but it becomes a bit much for the single librarian who has to monitor IM. Having this run through QP ought to help with that scenario a lot. Apparently it'll be a little while before it ties into the 24/7 service (correct me if I'm wrong), but it's getting closer to what I'd consider the "killer app" for chat-based VR.
Post a Comment
Links to this post:
Create a Link
<< Home