Presentation on What's Cooking in Academic Reference Services

At the end of November, I led a workshop at the Suffolk Cooperative Library System in which I tried to share with a group of mostly public librarians what sorts of trends and innovations were taking place in reference services in academic libraries. Here are my slides (also on Slideshare) and the link to the Google Sites pages I made as an online "handout."

Innovation at the Reference Desk

View more presentations from Stephen Francoeur.