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News and views on chat reference, IM reference, email reference, VoIP reference, video reference, SMS reference, phone reference, roving reference, and face-to-face reference.
See this announcment on the Gale site. Free access will run from April 10 to April 16.
Sorry for the lack of posts lately. I've been preparing for a mid-term exam in my course in Russian history this week. As I've been creating outlines of my lecture notes, I've been using MindManager to help me display visually some of the more complicated material. I've just put together a really great chart that shows the three main groups of opposition to the autocracy in the late
I wish the blogging software I use had a built in trackback feature. It doesn't, but I just found the Wizbang Standalone Trackback Pinger, which allows those of us without trackback to look we have got it. Don't know what the hell I am talking about? I didn't either until I read this nice explanation of trackback about five minutes ago.
Sarah Houghton alerted readers of her blog today that she has recently written a nice introductory piece for school librarians thinking about offering chat reference services.
A while back, I mentioned that there's a product out that allows libraries to manage a reference service based on SMS (user sends question via text messaging on their phones, a librarian replies using their e-mail program, the software then transforms the e-mail to a text message sent back to the user's phone). From a recent posting on Dig_Ref, I've learned that Southeastern Louisiana University is going to launch such a service. I'd love to hear how it goes.
Susan Ware at Pennsylvania State University e-mailed me to let me know the listing for the libraries there on my chat reference index needs to be updated. They are switching from Virtual Reference Toolkit to QuestionPoint 24/7 Reference. Our library here at Baruch College has been using 24/7 Reference for the past two years and has benefitted from it. I hope that Penn State joins our library in the chat reference cooperative that 24/7 Reference has been running for the past three or four years. Our users love being able to log in at all hours of the night.
If you have fond memories of early 80s new wave music (e.g., Visage, Gary Numan, Ultravox, Soft Cell, Depeche Mode, etc.) and you're a librarian or a fan of libraries, you might enjoy this cheeky, Flash-based video.
I love what Bill Drew has done at the web site for the library at SUNY Morrisville College. Clicking the "Need Help? Talk to a Librarian" button launches AOL IM on your computer (if you've downloaded it) and opens a chat window addressed to the library's AOL IM account and with a message already typed in ("Can you help me") all set for the user to add to or modify. Talk about a speedy launch of chat service! One click (from the home page, no less) and you've got a chat window up on your computer. Nice job!
There are two more items I'd like to my reference wish list, both of which fall under the section related to chat reference software:
Thanks to Jeffrey Zeldman for alerting me that the NYPL has just launched its new Digital Gallery today. Now go get lost (in it).
A few weeks ago, a number of virtual meetings were held to allow members of the QuestionPoint/24/7 Reference community to get caught up on the merger process. You can now listen online to these meetings.