Creating feed with comments for Blogger

Does anyone know how to create a feed for a Blogger-based site so that comments as well as new posts are included? I'd rather not have a separate feed for comments (which I don't even have now), but instead would prefer to have one feed with both posts and comments.

QuestionPoint thumbnail history

QuestionPoint is currently hard at work finalizing the development of their new chat tool (1.52 MB PDF) in time for the late-February launch. This past week, I've been thinking about how I'm going to train my colleagues here at Baruch College on the new software. I'm somewhat anxious that everything will be done in time for the February cutover to the revamped chat software; I'm even more concerned about how I am going to have time to train my colleagues prior to that launch if the version of the software I have to use for the training isn't in fact the final version.

As I struggle with these issues, I've begun mapping out some of the training sessions I hope to give. One thing that I think my colleagues need to be clear on is the relationship between the 24/7 Reference chat software (a modified version of eGain) that our library has been using since 2003 and the new chat tool developed by QuestionPoint. To understand that relationship, it helps to have a handle on the history of QuestionPoint; to present this, I've made this handout with a very simplified history of QuestionPoint and 24/7 Reference. If I've gotten some detail wrong, please add your corrections to the comments section of this post.

Grokker here, Grokker there

Seems like Grokker has been popping up left and right in Libraryland lately. First, I learned (not too long ago) from that Grokker's search engine can be set up as a metasearch tool.

Then I found out that Stanford University has been trying Grokker out for metasearch:

• Stanford University Libraries page about it
• Grokker's case study of the Stanford's implementation (PDF, 200k)

And today, I heard that Grokker is also the tool behind the forthcoming "Visual Search" tool on EBSCO databases.

IBM's instant messaging software now plays well with others

Latest news in IM convergence: Sametime, IBM's secure instant messaging client aimed at corporate users, will soon allow its users to send and receive messages from those with AIM, Yahoo! Messenger, and Google Talk accounts (sorry, MSN Chat fans, you may have to wait a while).

via Computerworld

Article on referrals in collaborative chat services

Throw this one on the "to-be-read-once-I-finish-my-master's-thesis-this-semester" pile:

Kwon, Nahyun. "User Satisfaction with Referrals at a Collaborative Virtual Reference Service." Information Research 11, no. 2 (2006). http://informationr.net/ir/11-2/paper246.html