Discussion of VoIP for reference services

The subject of the next meeting of the Virtual Reference SIG will be the use of VoIP (voice-over internet protocol) software for reference services. Colin Bain from the Queensland University of Technology will speak about how his library has been using the Windows Messenger software to talk online with their patrons and answer their questions. As is usually the case with meetings of the Virtual Reference SIG, at least half the meeting or more will feature discussion and debate over the topic of the day.

The Virtual Reference SIG is sponsored by the Metropolitan Library Council of New York.

DATE: April 6, 2007

TIME: 10:00 am - 12:00 pm

COST: free

LOCATION: Newman Library, Room 415, Baruch College, 151 East 25th Street, New York, NY

RSVP: stephen_francoeur (at) baruch (dot) cuny (dot) edu

MORE INFO: http://vrsig.pbwiki.com/2007%20April%206%20Meeting

Next meeting of the Virtual Reference SIG

The next meeting of the Metro Virtual Reference SIG will be April 6, 2007, from 10 am to 12 noon. We will meet in room 415 of the Newman Library at Baruch College. Our guest speaker that day will be Colin Bain from the Queensland University of Technology, who will describe his library's pilot project using Windows Live Messenger for a VoIP reference service. The meeting is open to library staff in the NYC metropolitan area. Details can be found on the Virtual Reference SIG wiki.